Holiday Apartments and villas for rent in Pals - Apartments and villas in Pals

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General conditions

Cookie policy

Privacy policy

Check-in: Key collection will take place at the local office of Llafranc Villas. In case of arriving outside office hours, you must pay the full reservation amount and contact us to provide you with the code for the office mailbox where you will find your keys.

In these cases, it is mandatory to check-in online and visit the office the next day to pay the deposit. We are not responsible for any problems or incidents that may arise outside office hours.

In the case of groups of young people under 35 years of age, they must inform the agency as many properties only accept families.

Check-out: Key return is at 10:00 a.m. at the local office of Llafranc Villas. For early departures, you can leave the keys in our office mailbox.

EXTRAS:

Bed Linen and Towels: Accommodations do not provide bed linen or towels. You can bring your own or rent them from our office:

Bed Linen - €8/person for the entire stay

Towels - €8 (1 bath and 1 hand towel) for the entire stay

Crib: €35/week

High Chair: €35/week

Extra Person: Inflatable mattress - €80/week

Tourist Tax: According to law 5/2012, a new tax is applied from 01/11/2012 on all stays at tourist establishments for all persons over 16 years old: €1.75/person/day (with a maximum of 7 days).

RESERVATION TERMS:

Maximum Capacity: Each property has a maximum capacity detailed on the website. It is not possible to exceed this capacity without prior notice and payment of the corresponding supplement.

Pets: If traveling with pets, you must notify the agency in advance as some properties do not allow them. The additional cost is €35/week. The deposit must be paid in cash and will be refunded a few days later via bank transfer. The property must be left as clean as possible of pet hair, otherwise, an extra cleaning charge will apply. Only one pet is accepted per property; if traveling with more than one, please consult the agency.

Internet: Wifi: If the property does not have wifi, it can be rented at an additional cost of €50/week. Advance notice to the agency is required.

Electric Cars: It is not possible to use the electrical installations of our properties to charge this type of vehicles as they are not prepared for such loads and the electrical installation could be damaged.

Security Deposit: Upon arrival, the client must provide us with their credit card details, which we will use as a security deposit.

If the property is delivered in perfect condition and no material damage or loss has occurred, no charge will be made to the client's credit card, and it will only serve as a guarantee for the agency to ensure that the client respects the property.

If upon arrival at the property the client finds any damage, they must notify the agency within 24 hours.

If it is a group of young people, the deposit is higher, and they must inform us in advance since there are properties that are only rented to families. If young groups are allowed, they must sign behavior rules.

If the deposit is paid in cash, it will be refunded a few days after check-out via bank transfer.

Payment of the deposit by bank checks is not accepted.

Expenses: Electricity and water are included in the price. However, in case of using heating (properties that have it), electric stove, or heater, the electricity consumption will be charged separately.

Drought Situation: Both contracting parties must comply with the measures to manage water scarcity episodes in the territory according to the Generalitat de Catalunya and/or other competent public administrations. In compliance with the regulations, services may be affected, and normal activities may not be carried out without any compensation.

Cancellation Insurance: The prepayment or initial payment will not be refunded in case of cancellation.

You can purchase cancellation insurance at the following link: (Europ Assistance).

In cases of force majeure or unforeseen circumstances, Vacanzes reserves the right to change the client to another apartment with similar characteristics to the one booked. If the client does not agree with this change, they have the right to cancel the reservation, and the total amount of the stay will be refunded.

Vacanzes will not be responsible for any subsequent claims by the client.

TERMS AND OBLIGATIONS OF BEHAVIOUR:

If the property has a private pool, a maintenance person will come 1 or 2 days a week. You should never touch the pool motor or the house's light panel.

In the event of running out of gas, you should call our office, and we will send staff to change the gas cylinder, or you can do it yourself following the instructions found behind the door.

Noise is not allowed after 11:00 PM. In case of complaints, you will be asked to vacate the property immediately without any right to refund. Hosting parties inside the property is strictly prohibited.

Remember to close awnings and/or umbrellas when leaving the accommodation and before sleeping, especially on windy days.

COOKIES POLICY

A cookie is a small text file that is stored on your browser when you visit any web page. They are used to remember your visit for when you return to this page. Cookies normally store technical information, personal preferences, content customisation, use statistics, links to social networks, access to user accounts, etc. The aim of a cookie is to adapt the content of the web page to your profile and needs; without cookies the services provided by any web page would be significantly affected.

In adherence with the regulations of the Spanish Data Protection Agency, details are provided below on the use of cookies by this website to ensure users are fully informed.

OWN COOKIES

Session cookies: guarantee that users, and not a computer application, are filling in a form. This combats spam.

Preferences: cookies that allow our website to remember your actions without you having to repeat them over and over again.

THIRD PARTY COOKIES

Google Analytics, Adwords and other Google apps: store cookies to produce statistics about website traffic and visitor numbers, search ads, display ads, etc. By using this website, users agree to have their data processed by Google. Therefore, to exercise any rights with regard to data, Google must be contacted directly.

Social networks: Facebook, Twitter, Google+, Linkedin, etc. use their own cookies so that you can click on buttons like "Like" or "Share". Facebook and Twitter also use cookies to show the number of users following you.

DEACTIVATING OR DELETING COOKIES

You may exercise your right to deactivate or delete cookies from this website at any time. How you do this depends on the browser that you are using. Below is a quick guide to the most popular browsers:

Chrome: Settings -> Show advanced settings -> Privacy -> Content settings. (For more information, please check Google support or browser help.)

Firefox: Tools -> Preferences -> Privacy -> History -> Custom settings. (For more information, please check Google support or browser help.)

Internet Explorer: Tools -> Internet options -> Privacy -> Settings. (For more information, please check Google support or browser help.)

Safari: Preferences -> Security. (For more information, please check Apple support or browser help.)

Web browsers are the tools responsible for storing cookies and they must therefore be deleted or deactivated from the browser. Neither this website nor its legal representatives can guarantee the correct or incorrect use of cookies by the browsers described above.

LIABILITY

Neither this website nor its legal representatives shall be held liable for the content or truthfulness of the privacy policies of third parties mentioned in this cookies policy.

DISABLING COOKIES

If you disable the installation of cookies you can continue to use this website but some of its services may be limited and therefore your experience of the website may be less satisfactory. In some browsers you can configure specific rules to administer cookies per website, giving you greater control over your privacy. This means that you can disable cookies on all websites other than those you trust. If you wish to withdraw your consent to this Cookies Policy at any time, you should delete the cookies stored on your computer using the settings and configuration options on your Internet browser.

Identification of the website’s owner

Llafranc Villas, S.L (B17152158) with address at Camí Antic de Tossa, 40, Lloret de Mar, 17310 and mail for communications at info@llvillas.com. It is registered in the Mercantile Registry of Barcelona in Volume 44274, Page 90, Section B451697, registration: 1 dated 04/22/2014.

Data Protection Officer

The owner is responsible for the personal data collected through the browsing and use of this website in accordance with the requirements established by the REGULATION (EU) 2016/679 on the protection of data of individuals as well as in accordance with Law 34/2002 of 11 July 2002 on Information Society Services and Electronic Commerce (LSSI-CE).
By using this website we understand that you have read and understood the information provided in relation to the processing of your personal data.

Data protection policy

The data controller applies the principle of active responsibility in the processing of personal data, maintaining a constant updating and promotion of the continuous improvement of the data protection system in accordance with the applicable legal requirements, ensuring in any case:

respect for the freedoms and fundamental rights of individuals
that the data are processed in a lawful, fair and transparent manner
that the data processed are accurate, adequate, relevant and limited in relation to the purposes for which they are collected
that the purposes for which they are collected are explicit and legitimate and that they are not processed in a way that is incompatible with those purposes

The purpose of this document is to inform users about what we do with their personal data, how they are collected, what they are used for, their rights and all the necessary legal information established by current legislation.

Data collected, purpose and lawfulness

The personal data processed are those provided by users through the forms available on this website and are the minimum required to be able to:

send you information about our products / services
answer queries
process bookings, as well as to be able to prepare the corresponding invoices, inform on the status of the bookings, deal with complaints and any other business arising from the provision of the service carried out through this website.

These purposes are based on legal principles for the processing of data collected by the regulations in force: for the performance of a contract or the provision of a service to users, fulfilment of legal obligations, legitimate interest and with the consent of the users.

Website forms

Personal data collected through the contact website form is used to answer any inquiry the user may make through the website.
The personal data collected in the order form is used to process the data necessary for the correct management of your bookings.
The processing of data is legitimised by the consent that you give us when expressly accepting the conditions of the processing reported through this privacy policy.

Recipients of the data

The personal data obtained through the website forms are recorded and stored on electronic media that are controlled and supervised by the data controller.
Your personal data shall not be communicated to third parties, except when such communication of data is covered by a legal obligation or when for the proper provision of the service or the execution of the contract it is necessary to communicate your data to third parties in order to make the payment (payment gateways).

For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the communication of data to other recipients shall only take place if the user has given their express consent.
Strict criteria are maintained for the selection of data processors and the contractual commitment with each one of them to comply with and enforce compliance with the obligations established in data protection matters.
In the event of international data transfers Llafranc Villas S.L. shall ensure that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organisational measures, such as the standard contractual clauses approved by the European Commission, are applied.
Further information about our organisation’s processing of personal data can be obtained by sending an e-mail request to: info@llvillas.com.

Technical and organisational data protection measures

The supports have the necessary technical and organisational measures to guarantee the confidentiality and conservation of the personal data obtained through the website.

The personnel involved in data processing operations: access, editing, deletion, etc. are trained and committed to this data protection policy.

Data retention

The personal data obtained through the contact form shall be kept for the time required to deal with the request/query made.
Personal data obtained through the order form shall be retained for as long as there is a contractual and/or commercial relationship with you or as long as you do not exercise your right of deletion, cancellation and/or limitation of the processing of your data.
Once the contractual relationship has expired, we shall keep the information duly blocked, without making any use of it, for as long as it may be necessary for the exercise or defence of claims, or for any type of judicial, legal or contractual liability that may arise from its processing, which must be dealt with and for which its recovery is necessary.
If you have expressly agreed to receive commercial information from us, we shall retain your contact information until you notify us of your decision to cancel such commercial mailings.

Information on the existence of automated decisions (including profiling)

We do not normally make automatic decisions, but when we do, we shall make it clear that such a decision is being made. However, Llafranc Villas, S.L. collects several sections dedicated to the customisation of services in order to show customised advertising when entering its Website and also to send customised communications.

Llafranc Villas, S.L recognises the possibility of profiling in order to improve its product offering or to customise the sending of commercial offers or to provide the customer with a more personalised treatment.

Opposition to data processing for advertising purposes

If you gave your consent to use your data for advertising purposes and you no longer wish to receive advertising, you can revoke your consent at any time by sending an e-mail to the data controller’s e-mail address info@llvillas.com

Changes to the Privacy Policy

We may change the information contained in this Privacy and Cookies Policy from time to time as we deem appropriate. If we do so, we shall notify you in various ways through the Platform (e.g., through a banner, pop-up or push notification), or even notify you at your email address when the change in question is important for your privacy, so that you can review the changes, assess them and, if appropriate, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time for any minor changes or interactive enhancements.

Legal notice

Intellectual and industrial property

The design of the portal and its source codes, as well as the logos, trademarks and other distinctive signs that appear in it belong to Llafranc Villas, S.L and are protected by the corresponding intellectual and industrial property rights.

Responsibility for content

Llafranc Villas, S.L. is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor is it responsible for the legality of other third-party websites that may be linked or connected to from this portal.

Llafranc Villas, S.L. shall not be liable for the use that third parties make of the information published in the portal, nor for the damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material or data damages, caused by the use of such information.

Reproduction of contents

By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication of all or part of the contents of this website, for commercial purposes in any medium and by any technical means is expressly prohibited, without the authorisation of Llafranc Villas, S.L

Applicable law

Llafranc Villas, S.L. reserves the right to take any civil or criminal action it deems necessary for the improper use of the Website and its contents, or for the breach of these conditions.

The relationship between the user and Llafranc Villas, S.L. shall be governed by the regulations in force and applicable in Spain. Should any dispute arise in relation to the interpretation and/or application of these conditions, the parties shall submit the disputes to the ordinary jurisdiction, submitting themselves to the Judges and Courts that correspond according to Law.

We also inform you that there is an out-of-court dispute resolution procedure available free of charge and accessible to all citizens; this is the European Union's online dispute resolution platform, accessible through the following link https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Cookies

In the case of using "cookie" technology on the website, there is a specific section that informs you about its existence as well as its usage policy. See the "cookies policy" section.

Otherwise, browsing cookies are not used.

Personal data of minors

This website does not target users that are minors. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information about a minor, we shall delete that information as soon as possible.

Exercising data protection rights

In accordance with the rights conferred by current legislation on the protection of personal data, users may exercise their rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of their data by sending their request to the indicated postal address or to the e-mail info@llvillas.com.

In order to exercise your rights, you must identify yourself by submitting your National Id (DNI).

If you have any complaints, please contact us at the same e-mail address indicated above. You may also contact the Spanish Data Protection Agency: www.aepd.es.

Cancellation policy

If the client cancell less than 2 month of arrival, 40% of deposit won't be returnned

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General conditions

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